Ofgem Launches Investigation into ScottishPower
Energy regulator scrutinises supplier's customer treatment and billing practices.
Sarah Connor
Ofgem has opened an investigation into ScottishPower.
The energy regulator's probe does not imply any findings of non-compliance by ScottishPower. Ofgem expects suppliers to treat customers fairly and respectfully.
Ofgem expects suppliers to treat customers fairly and respectfully.
This includes ensuring accurate bills and providing appropriate support for people in vulnerable circumstances. An Ofgem spokesman confirmed the investigation into ScottishPower has opened; findings will be reported after all relevant evidence is assessed.